Found something broken? Tell us what happened and we'll get on it. The more detail you share, the faster we can fix it.
Think of it like an email subject line.
What were you doing? What did you expect to happen vs. what actually happened? Does it happen every time?
Pick the product where you saw the problem.
Custom work = anything built specifically for you on top of Ordering, beyond the standard product — by us, your own team, or a third party.
Blocker = I can't use it / it's costing me orders. Major = a key feature is broken but there's a workaround. Minor = small glitch or cosmetic.
Optional — e.g. Chrome on Windows, Safari on iPhone 14.
Not required, but strongly preferred — a screenshot, screen recording, or Loom link lets us replicate the bug and fix it much faster.
If you're comfortable with it: right-click the page → Inspect → Console tab, then screenshot anything in red. Totally optional — skip if unsure.
So we can follow up if we need more detail.